1. Introduction and Acceptance of Terms
Welcome to Veyro.
These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the Veyro website, dashboard, application programming interfaces (APIs), software development kits (SDKs), documentation, integrations, and related services.
Veyro (“Veyro”, “we”, “our”, or “us”) operates a developer-first payment orchestration and payment operations platform designed to enable businesses to connect, manage, route, and monitor payment operations through a unified technology infrastructure.
By accessing, registering for, or using any part of Veyro's services, you (“you”, “your”, “Customer”, or “User”) agree to be bound by these Terms.
If you are accessing or using Veyro on behalf of a company, organisation, merchant, or other legal entity, you represent and warrant that:
- You are authorised to act on behalf of that entity.
- You have the legal authority to bind that entity to these Terms.
- The entity agrees to comply fully with these Terms.
- Your use of Veyro remains strictly within the scope of your granted authority.
If you do not agree to these Terms, you must not access or use the services. Where required by applicable law, we will obtain affirmative acceptance before creating an account or enabling access to particular services.
2. Definitions
3. Eligibility and Account Registration
3.1 Eligibility
You may access Veyro only if you have full legal capacity to enter a binding agreement, are authorized to represent your business entity, and are not prohibited under applicable trade sanctions, embargoes, or export control regulations.
3.2 Account Registration & Precision
You agree to provide true, current, and complete corporate registration details. You remain solely responsible for safeguarding account credentials, rotating API keys, provisioning role-based permissions, and immediately reporting any unauthorized credential compromise.
3.3 Account Security Prohibitions
You must never publish secret API keys in public client applications or public code repositories, share passwords, circumvent role-based boundaries, or bypass automated security telemetry.
3.4 Organisation Governance
The registering organization is directly responsible for all actions executed under its workspace. Organization administrators must promptly revoke access tokens and seat allocations for departing team members.
4. Description of Services
Veyro provides unified payment orchestration and payment operations infrastructure. Available features include:
Beta Features: We may offer preview or experimental capabilities tagged as “Beta”. Such features are provided without warranty, may be modified without notice, and do not carry service level guarantees.
5. Nature of Veyro's Payment Orchestration Services
Veyro provides software technology infrastructure only. Under our business model, Veyro does not act as an acquiring bank, does not issue payment instruments, does not open merchant bank accounts, does not take possession of, pool, hold, or escrow merchant funds, and does not directly settle transactions.
Customers retain direct agreements with their payment gateways. Customers are solely responsible for compliance with gateway risk terms, merchant underwriting, rolling reserves, processing fees, and chargeback disputes.
Payment authorizations, 3D-Secure challenges, and declines are determined exclusively by the respective gateway, card scheme, or issuing bank. Veyro does not dictate payment approval outcomes.
Funds collected through payment operations settle directly from your connected gateway into your merchant bank account. Veyro does not guarantee settlement timelines or availability of funds.
Veyro does not represent itself as a bank, financial institution, or licensed payment aggregator. Veyro operates as a pure technology and data routing provider.
6. Payment Provider Integrations
When you configure a connected gateway, you warrant that you possess valid authorization to deploy those credentials and authorize Veyro to dispatch transaction payloads in accordance with your configured routing rules.
Customers must utilize restricted API tokens where supported, rotate credentials periodically, and immediately decouple compromised keys within the Veyro dashboard.
Payment gateways may deprecate APIs, modify fee structures, experience outages, or suspend merchant accounts. Veyro is not liable for service interruptions caused by third-party provider actions.
7. Customer Responsibilities
Customers are fully responsible for the compliance, legality, and operational execution of their commercial operations:
- Regulatory Compliance: Adhering to applicable consumer protection, data protection, anti-money laundering (AML), tax, and regional electronic commerce regulations.
- Merchant Products & Services: Delivering customer fulfillment, resolving cardholder refund requests, and defending chargebacks.
- Data Transmission Discipline: Ensuring customer information is lawfully gathered with explicit legal grounds under privacy statutes. Prohibited payment authentication data must never be passed to Veyro.
- Technical Implementation: Implementing robust idempotency keys, verifying HMAC webhook signatures, and handling asynchronous failure webhooks gracefully.
8. Acceptable Use and Prohibited Activities
You must use Veyro strictly for lawful commercial operations. You agree never to use Veyro to:
For our exhaustive list of prohibited commercial activities and merchant categories, refer to our Acceptable Use Policy.
9. Fees, Pricing and Billing
Platform fees are established in our Pricing Schedule or executed commercial order form. Veyro operates on a transparent SaaS tier model and does not take a percentage cut of your transaction processing volume.
Paid plans bill monthly or annually in advance. Subscriptions renew automatically unless cancelled prior to the conclusion of the active billing cycle.
Listed prices exclude statutory taxes (such as GST or VAT). Customers are responsible for applicable taxes based on corporate residency.
Veyro may update service tier pricing upon reasonable advance written notice. Continued use following the renewal date reflects acceptance of updated terms.
10. Refunds and Cancellations
SaaS subscription cancellations and credit adjustments are governed by our Refund and Cancellation Policy. Customers may cancel subscription renewals at any time directly through the dashboard.
Refunds for underlying merchant payment transactions are initiated by the merchant directly through the relevant gateway; Veyro does not hold or disperse customer settlement capital.
11. Intellectual Property Rights
Veyro and its licensors retain exclusive title, copyright, patents, and trademarks in the hosted orchestration engine, API protocols, documentation, designs, and dashboard interfaces.
Subject to these Terms and active subscription standing, Veyro grants a limited, revocable, non-exclusive, non-transferable license to access the hosted platform APIs solely for internal business operations.
Customers retain full ownership of Customer Data. Customers grant Veyro a restricted license to transmit, store, and display Customer Data strictly to provide the Services, maintain uptime, and comply with law.
12. Software Licences & Third-Party Components
Where specific developer client libraries, SDKs, or connector packages are published under open-source software licences (such as Apache 2.0 or MIT), those individual components remain governed by their respective repository licence files. Access to Veyro's multi-tenant hosted infrastructure remains governed by this Agreement.
13. Confidentiality
Each party agrees to hold the other's proprietary business materials, integration secrets, security documentation, and transaction data in strict confidence, exercising at least reasonable care, and using such information strictly to execute this Agreement.
14. Privacy and Data Protection
Personal data processing is governed by our Privacy Policy and, where applicable to customer merchant operations, our Data Processing Agreement (DPA).
15. Security and Customer Credentials
Veyro maintains SOC-2 and PCI-DSS aligned security safeguards as detailed in our Security Policy. Customers are prohibited from executing unauthorized penetration scans or load tests against production infrastructure without prior written coordination.
16. Third-Party Services
Veyro is not responsible for outages, service terminations, chargeback assessments, or settlement withholdings imposed independently by third-party payment gateways, bank rails, or card networks.
17. Service Availability and Maintenance
While Veyro targets continuous high availability, uninterrupted service is not guaranteed without an executed Enterprise Service Level Agreement (SLA). We provide advance notification for scheduled maintenance windows where practicable.
18. API Usage and Technical Restrictions
Customers must adhere to published API documentation, rate limits, and idempotency standards. Veyro reserves the right to throttle or temporarily restrict API keys generating anomalous volume that jeopardizes platform stability.
19. Indemnification
To the maximum extent permitted by law, Customer agrees to indemnify, defend, and hold harmless Veyro and its officers from third-party claims arising from: (a) Customer's breach of these Terms; (b) Customer's underlying commercial products, fraud disputes, or chargebacks; (c) Customer's violation of governing data protection laws; or (d) unpermitted transmission of sensitive authentication data.
20. Limitation of Liability
Neither party shall be liable for indirect, incidental, punitive, special, or consequential damages, including lost revenue, lost profits, or business interruption.
Veyro's aggregate liability under this Agreement shall not exceed the total subscription fees paid by the Customer to Veyro in the twelve (12) months preceding the incident giving rise to liability.
Nothing in these Terms limits liability for gross negligence, willful misconduct, fraudulent misrepresentation, or liabilities that cannot lawfully be limited under mandatory statute.
21. Suspension and Termination
Either party may terminate this Agreement upon material breach left uncured after thirty (30) days notice. Veyro reserves the right to immediately suspend access where required to contain active cyber threats, investigate fraud, or comply with legal orders.
22. Force Majeure
Neither party is liable for performance delays resulting from acts of God, armed conflict, government sanctions, telecommunications failures, power grid collapses, or distributed cyber-attacks beyond reasonable operational control.
23. Changes to These Terms
We may amend these Terms to reflect technical improvements or legislative changes. Material amendments will be communicated via dashboard notification and registered email at least thirty (30) days prior to taking effect.
24. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any unresolved dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.
25–29. General Legal Provisions
30. Contact Information
31. Final Statement
By accessing or using Veyro, you acknowledge that you have read, understood, and agreed to these Terms of Service. Veyro provides reliable, secure, and developer-friendly payment orchestration infrastructure while maintaining clear responsibilities between businesses, merchants, and third-party payment providers.