Legal Contact & Notices Policy
Official corporate directory, statutory legal entity registration, service of legal notices, designated grievance contacts, and security incident escalation protocols.
1. Introduction
Veyro is committed to maintaining clear, transparent, accessible, and reliable communication channels for customers, developers, enterprise partners, regulatory authorities, security researchers, and the broader payments community.
This Legal Contact and Notices Policy identifies the designated channels for contacting Veyro regarding contractual agreements, legal proceedings, privacy rights, information security disclosures, platform abuse, billing inquiries, and statutory regulatory filings. It also establishes the technical and legal requirements for serving formal legal notices.
2. Official Legal Entity Information
The legal entity operating Veyro is formally identified as follows:
| Legal Entity Name | Veyro Labs Private Limited |
| Entity Type | Private Limited Company incorporated under the Companies Act, 2013 |
| Country of Incorporation | India |
| Corporate Identification Number (CIN) | U72900KA2026PTC189000 |
| Registered Office | Veyro Labs Private Limited, Bangalore, Karnataka 560001, India |
| Official Website | https://veyro.com |
| General Legal Email | legal@veyro.com |
The legal entity details above match our formal certificate of incorporation. The "Veyro" brand name represents our commercial product and software platform, but must not replace the full registered legal corporate entity name in binding contracts, purchase orders, statutory notices, or legal instruments.
3. Official Contact Directory
To ensure prompt triage and handling by the appropriate specialized department, please route communications to the dedicated addresses below:
Platform inquiries, general business queries, integrations, and company information.
Service of legal process, contractual notices, subpoenas, and statutory communications.
Data subject rights (access, erasure, portability), DPA execution, and privacy inquiries.
Responsible vulnerability disclosures and bug bounty coordination under our Security Policy.
Immediate reports of suspected account compromise, leaked API tokens, or active security incidents.
Reports of phishing, unauthorized payment operations, card testing, or AUP violations.
SaaS invoice questions, tier upgrades, plan cancellations, and subscription refund requests.
Developer API integration assistance, webhook troubleshooting, and platform uptime status.
Source code licensing, trademark permissions, copyright claims, and dependency compliance.
Acquirer partnerships, gateway integration requests, and merchant alliance inquiries.
4. General Enquiries
For general questions regarding Veyro's payment orchestration capabilities, developer documentation, pricing plans, or company announcements, reach out to hello@veyro.com.
Never include secret API keys, webhook signing secrets, passwords, or end-consumer cardholder details (PAN, CVV, PIN) in standard email correspondence.
5. Formal Legal Notices
Formal legal notices concerning the Veyro Terms of Service, contractual disputes, intellectual property assertions, subpoenas, or statutory communications must be served in writing and delivered to both our legal counsel email and physical corporate address:
Email: legal@veyro.com
Attention: Legal Department / Corporate Counsel
Entity: Veyro Labs Private Limited
Address: Bangalore, Karnataka 560001, India
Delivery Method: Registered Post with Acknowledgment Due (RPAD) or Recognized Commercial Courier
- Full legal name, corporate title, and contact details of the sender or authorized counsel.
- Specific Veyro organization ID, account email, or enterprise contract reference.
- Detailed description of the claim, statutory provision, or dispute.
- Chronological timeline and supporting documentary exhibits.
- Clear statement of the specific remedy or action requested.
Unless a signed enterprise agreement explicitly provides otherwise, emailing general customer support addresses does not constitute valid legal service of judicial proceedings.
6. Privacy and Data Protection Requests
Individuals, platform developers, and authorized merchant representatives may submit privacy inquiries or exercise statutory data subject rights under applicable data protection laws (GDPR, UK GDPR, DPDP Act) by contacting privacy@veyro.com.
Processor Boundary: Where Veyro processes transaction metadata strictly as a Data Processor on behalf of a Merchant (the Data Controller), end-consumer data subject requests must be submitted directly to the relevant merchant storefront who holds the primary customer relationship.
7. Data Protection Officer and Regional Representatives
In compliance with international data protection requirements, Veyro maintains designated privacy oversight:
8. India Privacy and Grievance Contact
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the designated Grievance Officer for Veyro in India is:
Physical Address: Grievance Cell, Veyro Labs Private Limited, Bangalore, Karnataka 560001, India.
Acknowledgment SLA: Within 24 hours of receiving a written grievance.
Resolution SLA: Redressal within 15 calendar days from the date of receipt.
9. Security Vulnerability Reports
Veyro values responsible disclosure by independent security researchers. If you identify an issue involving authentication, API authorization, data isolation, or cross-tenant exposure, notify our engineering security team at security@veyro.com.
Please include clear steps to reproduce, HTTP payloads, and proof-of-concept evidence. Researchers must refrain from executing denial-of-service tests, modifying live merchant data, or probing connected third-party payment gateways. All disclosures are governed by our Security Policy.
10. Security Incident Reports
If you suspect an active compromise of your Veyro account, unauthorized API token usage, or data leak, contact our on-call incident team immediately at security-response@veyro.com.
Prior to emailing, immediately rotate your secret keys and revoke active API tokens within the Veyro dashboard. Do not attach compromised secrets to the email.
11. Abuse and Acceptable Use Reports
To report suspected misuse of Veyro's infrastructure—including fraudulent transactions, card testing, deceptive payment links, phishing, or violations of our Acceptable Use Policy—email abuse@veyro.com.
12. Billing, Subscription, and Refund Enquiries
Questions regarding Veyro subscription invoices, annual tier adjustments, tax exemptions (GST/VAT), payment receipts, and SaaS refunds should be directed to billing@veyro.com.
All requests are evaluated pursuant to the Veyro Refund and Cancellation Policy. Remember that end-consumer transaction refunds are processed directly through your connected payment gateway.
13. Technical Support
For developer integration assistance, SDK inquiries, webhook debugging, or platform status updates, reach out to support@veyro.com.
When submitting a technical ticket, please supply the relevant request ID, API timestamp, HTTP status code, and sanitized logs to accelerate resolution.
14. Intellectual Property, Licensing, and Proprietary Rights
For inquiries concerning software licensing terms, copyright permissions, brand guidelines, or trademark authorization, contact our legal team at legal@veyro.com.
15. Third-Party Payment Provider Matters
Veyro provides software orchestration connecting your business to third-party payment gateways. For commercial matters handled by your provider—including settlement delays, card network dispute evidence, acquiring fees, or gateway account reviews—please contact your provider directly (e.g., Stripe, Razorpay, Cashfree, Adyen).
16. Verification and Processing of Requests
To protect merchant data from unauthorized access or corporate impersonation, Veyro reserves the right to authenticate the identity and legal authority of any requester. We may require confirmation from verified account ownership emails, corporate domain verification, or formal letters of authorization prior to releasing sensitive information or altering platform configurations.
17. Communication and Response Times
Veyro endeavors to respond to communications within standard operational windows:
18. Official Communication Channels & Anti-Phishing Warning
Official communications from Veyro will always originate from verified domains (@veyro.com). Veyro personnel will NEVER ask you to disclose:
- Account master passwords or secondary authentication credentials.
- Full payment card numbers, CVV/CVC codes, or card PINs.
- Online banking passwords or multi-factor one-time passwords (OTPs).
- Secret API keys or private encryption keys via standard unencrypted email.
If you receive any suspicious email or communication claiming to represent Veyro, forward it immediately to abuse@veyro.com.
19. Changes to Contact Details
Veyro may update its contact directory, corporate officers, or registered office address to reflect business developments or regulatory appointments. The most current contact information will always be published on this page.
20. Governing Law and Legal Notices
This Legal Contact and Notices Policy is governed by the laws of India. Formal notices and service of legal proceedings must follow the provisions of the Veyro Terms of Service and applicable procedural statutes.
21. Final Statement
Veyro is dedicated to transparent, professional, and responsive collaboration with our customers, developer community, security researchers, and partners. We encourage you to reach out through the specialized channels outlined in this policy to ensure your inquiries are resolved efficiently.